Terms of Service

"iElectrify", "we", "us", or "our" refers to iElectrify Pty Ltd (ABN: 68 694 773 192), a registered electrical contractor licensed under Energy Safe Victoria (REC: 34809), headquartered in Melbourne, Victoria.

"Client", "you", or "your" refers to the person, business, or entity engaging iElectrify for electrical services.

"Services" refers to any and all electrical work performed by iElectrify, including but not limited to residential, commercial, and industrial installations, maintenance, repairs, inspections, and emergency callouts.

"AS/NZS 3000" refers to the Australian/New Zealand Wiring Rules (current published edition), as published by Standards Australia and enforced by Energy Safe Victoria.

By engaging iElectrify for any Services, requesting a quote, or signing a work order, you agree to be bound by these Terms of Service in full.

If you do not agree with any part of these Terms, you must not engage our Services.

These Terms constitute the entire agreement between you and iElectrify and supersede any prior quotations, discussions, or representations, unless otherwise agreed in writing.

All quotations are valid for thirty (30) days from the date of issue, unless otherwise stated.

Quotations are based on the information provided by the Client and site conditions as assessed at the time of quoting. iElectrify reserves the right to revise quotations where concealed conditions, structural variations, or additional work is discovered during the course of the project.

Any variations to the agreed scope of work must be approved in writing (including email) by the Client before work commences. Variations will be charged at the rates specified in the original quotation or at standard rates where not specified.

All electrical work performed by iElectrify is carried out in accordance with AS/NZS 3000 (Australian/New Zealand Wiring Rules), AS/NZS 3000:2018 Amendments, and all other applicable Australian Standards including but not limited to AS/NZS 3012 (Construction and demolition sites), AS/NZS 3001 (Temporary electrical installations), and AS/NZS 2293 (Emergency and exit lighting).

iElectrify operates as a Registered Electrical Contractor (REC: 34809) under the Electricity Safety Act 1998 (Victoria) and is licensed by Energy Safe Victoria (ESV).

All work is performed by or under the direct supervision of a licensed A-Grade Electrician as required by the Electricity Safety (Installations) Regulations 2020 (Victoria).

iElectrify complies with the Domestic Building Contracts Act 1995 (Victoria) for residential work exceeding the statutory threshold, and with the Victorian Building Authority (VBA) requirements where applicable.

Electrical installation work will be accompanied by a Certificate of Electrical Safety (COES) as required under the Electricity Safety Act 1998 (Victoria). The COES will be issued upon completion of work and payment of the final invoice.

iElectrify is committed to the health and safety of all personnel and Clients, and conducts all work in accordance with the Occupational Health and Safety Act 2004 (Victoria) and the Occupational Health and Safety Regulations 2017 (Victoria).

The Client agrees to provide safe, unobstructed access to the work site and to disclose any known hazards, including asbestos, structural defects, or live electrical hazards, prior to work commencing.

iElectrify reserves the right to suspend or refuse work where, in the reasonable judgement of our electricians, conditions pose an unacceptable risk to health and safety.

Any power isolation required for the safe execution of work will be coordinated with the Client. iElectrify is not liable for losses arising from planned power outages communicated in advance.

Invoices are issued upon completion of work unless otherwise agreed. Payment is due within seven (7) days of the invoice date.

A deposit may be required for large projects or special-order materials. This will be specified in the quotation.

Late payments will incur interest at the rate of 2% per month, calculated daily, in accordance with the Building and Construction Industry Security of Payment Act 2002 (Victoria).

iElectrify reserves the right to retain the Certificate of Electrical Safety (COES) until full payment is received, as permitted under the Electricity Safety Act 1998 (Victoria).

All workmanship is guaranteed against defects for a period of twelve (12) months from the date of completion, in addition to any statutory warranties provided under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

Manufacturer warranties apply to all installed equipment and materials. iElectrify will pass on all manufacturer warranties but is not responsible for manufacturer limitations, exclusions, or failures.

Warranties do not cover damage caused by misuse, unauthorised modifications by third parties, force majeure events, or failure to maintain equipment in accordance with manufacturer specifications and AS/NZS 3000 requirements.

For residential building work as defined under the Domestic Building Contracts Act 1995 (Victoria), the statutory warranty periods apply where the contract value exceeds the regulated threshold.

iElectrify provides 24/7 emergency electrical callout services across metropolitan Melbourne and surrounding suburbs.

Emergency callout fees apply and will be communicated at the time of booking. These fees are in addition to the cost of any repairs performed.

Response times are provided as estimates based on current demand, traffic, and technician availability. iElectrify will use reasonable endeavours to attend emergency callouts promptly but does not guarantee specific arrival times.

Emergency work will be made safe in accordance with AS/NZS 3000. Permanent repairs may require a follow-up appointment during standard business hours.

To the fullest extent permitted by law, iElectrify's liability for any claim arising from or in connection with the Services is limited to the total amount paid by the Client for the specific work giving rise to the claim.

iElectrify is not liable for indirect, consequential, or economic loss, including loss of profit, loss of revenue, or business interruption, except where such liability cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies conferred by the Australian Consumer Law or other applicable Victorian or Commonwealth legislation.

Appointments may be rescheduled with a minimum of twenty-four (24) hours' notice at no charge.

Cancellations within twenty-four (24) hours of the scheduled appointment may incur a callout fee.

For larger projects, cancellation after materials have been ordered or work has commenced will incur charges for work performed and materials purchased up to the cancellation date.

iElectrify collects and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Privacy and Data Protection Act 2014 (Victoria).

Personal information is collected solely for the purpose of providing Services, issuing Certificates of Electrical Safety, and maintaining statutory records as required by Energy Safe Victoria.

iElectrify will not disclose your personal information to third parties without your consent, except where required by law.

Any dispute arising from these Terms or the provision of Services should first be raised in writing with iElectrify within fourteen (14) days of the issue arising.

iElectrify will respond to all disputes within seven (7) business days and make reasonable efforts to resolve the matter directly.

If the dispute cannot be resolved through direct negotiation, it may be referred to the Dispute Settlement Centre of Victoria (DSCV) for mediation prior to any legal proceedings.

Nothing in this clause prevents a party from seeking urgent interlocutory relief or approaching Energy Safe Victoria in relation to electrical safety matters.

These Terms are governed by the laws of the State of Victoria, Australia.

The Parties submit to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

These Terms are subject to all applicable Victorian and Commonwealth legislation, including but not limited to the Electricity Safety Act 1998 (Vic), the Occupational Health and Safety Act 2004 (Vic), the Domestic Building Contracts Act 1995 (Vic), the Australian Consumer Law, and the Privacy Act 1988 (Cth).

iElectrify reserves the right to update or amend these Terms at any time. The current version will always be available on our website with the effective date noted below.

Any changes will apply to Services engaged after the effective date of the updated Terms.