Privacy Policy

iElectrify Pty Ltd (ABN: 68 694 773 192), a Registered Electrical Contractor (REC: 34809) licensed by Energy Safe Victoria, is committed to protecting the privacy of our Clients and website visitors.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Privacy and Data Protection Act 2014 (Victoria).

By engaging iElectrify for electrical services, visiting our website, or otherwise providing your personal information to us, you consent to the practices described in this Policy.

We collect personal information that is reasonably necessary to provide our electrical services and meet our statutory obligations under Victorian and Commonwealth law. This includes:

— Contact details: name, address, phone number, and email address.

— Site details: property address, site access instructions, and details of the electrical installation.

— Service records: scope of work performed, materials installed, test results, and safety observations.

— Payment information: billing details, and transaction records (we do not store full credit card numbers).

— Identification: where required for verification purposes, such as property ownership or tenant authorisation.

We may also collect non-personal technical data through our website, including IP address, browser type, and pages visited, through standard cookies and analytics tools.

We use your personal information for the following primary purposes:

— To provide electrical services, including quoting, scheduling, performing work, and issuing Certificates of Electrical Safety (COES) as required under the Electricity Safety Act 1998 (Victoria).

— To maintain statutory records required by Energy Safe Victoria, the Victorian Building Authority, and other regulatory bodies.

— To process payments and manage accounts.

— To communicate with you about your service requests, appointments, and follow-up requirements.

— To comply with occupational health and safety obligations under the Occupational Health and Safety Act 2004 (Victoria), including maintaining records of site hazards and risk assessments.

— To send service reminders, safety alerts, or maintenance notifications relevant to work we have performed.

— To improve our services, website functionality, and customer experience.

We collect personal information on the following legal bases:

— Performance of a contract: to deliver the electrical services you have engaged us to perform.

— Compliance with legal obligations: including the Electricity Safety Act 1998 (Vic), the Occupational Health and Safety Act 2004 (Vic), the Domestic Building Contracts Act 1995 (Vic), and the Privacy Act 1988 (Cth).

— Legitimate interests: to operate our business effectively, maintain safety standards, and provide quality service to our Clients.

— Consent: where you have provided your personal information voluntarily for a specific purpose, such as subscribing to communications.

We may disclose your personal information to the following parties, only where necessary and permitted by law:

— Energy Safe Victoria (ESV), for the purpose of issuing and recording Certificates of Electrical Safety as required under the Electricity Safety Act 1998 (Victoria).

— The Victorian Building Authority (VBA), where work is subject to domestic building contract requirements.

— WorkSafe Victoria, in relation to notifiable incidents or safety compliance.

— Our licensed electricians, contractors, and sub-contractors engaged to perform work on your project.

— Material and equipment suppliers, where necessary to fulfil orders and warranties.

— Payment processing providers, to process transactions securely.

— Legal advisors, insurers, and debt collection agencies, where reasonably necessary to manage legal or financial matters.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, in accordance with our obligations under the Privacy Act 1988 (Cth) and the Privacy and Data Protection Act 2014 (Victoria).

Security measures include secure storage of physical and electronic records, restricted access to personal information on a need-to-know basis, and secure transmission of data through encrypted channels.

In the event of a data breach that is likely to result in serious harm to any individual, we will comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Victorian and Commonwealth law.

Electrical safety records, including Certificates of Electrical Safety and installation documentation, are retained in accordance with the requirements of Energy Safe Victoria and the Electricity Safety Act 1998 (Victoria).

OHS records, including risk assessments and incident reports, are retained in accordance with the Occupational Health and Safety Act 2004 (Victoria) and the Occupational Health and Safety Regulations 2017 (Victoria).

Financial records are retained for a minimum of seven (7) years as required by the Australian Taxation Office and the Income Tax Assessment Act 1936 (Cth).

When personal information is no longer required, it will be securely destroyed or permanently de-identified.

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, incomplete, or out of date.

To make an access or correction request, please contact us using the details provided in Section 11 of this Policy.

We will respond to your request within thirty (30) days. We may refuse access in limited circumstances permitted by law, in which case we will provide reasons for the refusal.

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and understand how visitors interact with our content.

Cookies are small text files stored on your device. They do not contain personal information and cannot be used to identify you personally.

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website.

Our website may contain links to third-party websites, including regulatory bodies such as Energy Safe Victoria and the Victorian Building Authority.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

If you have any questions about this Privacy Policy, or wish to make an access or correction request, please contact us:

— iElectrify Pty Ltd

— ABN: 68 694 773 192

— REC: 34809

— Email: operations@ielectrify.com.au

— Phone: 0426 474 789

— Address: Melbourne, Victoria, Australia 3000

If you believe we have mishandled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements.

The current version will always be available on our website with the effective date noted below. We encourage you to review this Policy periodically.